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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

95%
93%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I've had many surgeries and this was, by far, the best place. The nurses were friendly and attentive. The anesthesiologists were friendly, very informative and made me understand everything that was happening. A++."

"From the time I walk in the front until I leave out the back Your staff makes me feel comfortable and confident. They have a unique ability to provide a level of care above that makes one feel good. Thank you"

"This facility & staff are fantastic!"



"Dr. Kowalski and the entire staff were excellent. I felt very well cared for during this procedure."

"Everybody was very kind & thoughtful to me & I highly recommend Dr. Heithoff to anyone with Carpal Tunnell problems."

"Great experience, staff professional and cheerful, as always. 4th time visit spinal shot. "

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.