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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

91%
88%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"My procedure went without a hitch. Everyone was fantastic. It was the only time during any procedure I have ever had, and believe me, I have had many, that I truly did not feel apprehensive. The whole staff worked like a greased wheel, You were a fantastic team.Thank you one and all."

"Top notch facility; the care is excellent from everyone from entrance to exit."

"Everyone at the facility including Kathy, Sunshine, Shannon and Karen were great Team players and treated me with respect and courtesy. The procedure was quick and I had no complications. I have referred 2 co-workers to both Dr. Steven Heithoff and the BWS Center. Kudos to the entire team! Thanks again for your professionalism."



"Been to this facility several times always, clean, courteous. Highly recommended. "

"Kept me informed and communicated what was going to be done, recovery, instructions. Very nice, pleasant staff."

"Doctors were very professional, friendly and answered all questions. Nurses were very helpful, friendly, answered all questions. Made me feel very comfortable."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.